User instructions
Secure connections
Ask your administrator or IT team to arrange trusted access
A trusted secure address begins with HTTPS and opens without a certificate-warning page. Ask your hub administrator for the approved address and any device-enrolment instructions. Do not simply change the letters in an existing address and assume it is ready.
Before changing the address
- Synchronise all devices and save a hub backup. Preserve any local work that cannot yet be sent.
- Have IT confirm the hub’s address and install a suitable certificate. In Admin, the certificate and key settings are under Settings.
- Use only an approved trust certificate on your phone or computer. Never copy or share the hub’s private key.
- Restart the hub as instructed and open the approved secure address. Sign in again if requested. Stop and ask IT for help if the browser reports a certificate problem.
Record certificate renewal responsibility with your administrator. Contact support for setup assistance when no IT-managed certificate service is available.