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Help centreGetting started & support

CORE GUIDE TOPIC · support

About these instructions

This reader standardises presentation, not the entire procedure library. The original instructions, version labels and warnings are retained. Some topics describe the local Windows hub or earlier interface labels. They must not be read as proof that all desktop setup, imports or recovery work is available in the hosted browser.

The full wording, hosted/local scope, native Help and PDF review remains on the development list. Use only company-approved operational procedures; viewing Help does not approve a checklist, release equipment or verify work.

On this page 1 sections
  1. Contact Adriano Carneiro

User instructions

Help and support

Keep the detail useful and your data private

What you seeWhat to do
Workspace busy or another tab is activeClose other Wavelink tabs in the same browser. Wait about 45 seconds and reopen one. Keep browser data intact.
Storage unavailable or unsent entriesDo not clear site data. Preserve or export local work and contact the administrator.
Cannot reach the hubCheck the hub is running, use its shared address and confirm both devices are on the approved network.
Access denied during a folder changeClose Setup and Admin, keep the original project intact and retry with the latest installer and a new or empty destination. Ask IT to check access if it continues.
A type is missingCheck the Archived and Deleted filters in Manage types. Drafts do not appear when creating a record until published.
An approval cannot be completedCheck the assigned reviewer or group, confirm the reviewer is assigned and synchronise the latest evidence.
Unexpected account setup after updatingStop. Confirm the Windows account and installation location with the administrator or support.
Page jumps on refreshLoad the current app version after preserving work. Do not clear browser data; report the page and version if it continues.
Display did not updateThe action may already be saved. Refresh and check before repeating it. Preserve unsent work and report the error.

Contact Adriano Carneiro

Use Contact or email support@mywavelink.com with the version, action and exact message. A non-sensitive screenshot can help. Nothing is sent automatically.

Review logs before sharing. Do not send passwords, private keys, client information or operational records without authorisation.

A required-photo warning means completion evidence is missing; instruction pictures do not count. Use JPEG/PNG, preserve drafts and reconnect for unloaded pictures.

Originals need the correct project, access, connection and a compatible viewer. Do not rename extensions to bypass file checks.

Task access may change after reassignment. Preserve unsent work and ask the administrator. Reopen separate log drafts using their saved window links.

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