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CORE GUIDE TOPIC · storage

About these instructions

This reader standardises presentation, not the entire procedure library. The original instructions, version labels and warnings are retained. Some topics describe the local Windows hub or earlier interface labels. They must not be read as proof that all desktop setup, imports or recovery work is available in the hosted browser.

The full wording, hosted/local scope, native Help and PDF review remains on the development list. Use only company-approved operational procedures; viewing Help does not approve a checklist, release equipment or verify work.

On this page 1 sections
  1. If a folder change does not finish

User instructions

Choose application and data folders

Know where the program and project records are saved

LocationWhat it contains
Application folderThe Admin program, runtime, shortcuts configuration and installed Help. Setup uses this location for the program itself.
Project data folderThat project’s database, settings, project logs, previews and saved files. Each project can use a different folder.

Setup now displays both locations. Changing only the application folder does not move project data. To relocate an existing project during setup, choose a different Project data folder and confirm the copy. Use a new or empty folder separate from the application and other projects.

  1. Synchronise/export phone work, save a backup and stop the hub. Close other Admin windows and standalone hub processes.
  2. In Admin, open Projects → Change active project data folder…. Choose a new or empty folder and review both locations.
  3. Confirm the copy. The application verifies the database and switches the registered project to the new folder. Sign in again and check your records before restarting the hub.
  4. Use Copy active data-folder path to confirm the location now in use. Future project settings, logs and records are saved there.

If a folder change does not finish

Keep the original project folder. Close Setup and all Admin/hub windows, then use the latest installer to try again. Choose a new or empty destination. If a folder left by a failed attempt contains files, keep it and choose a different empty folder; do not merge or delete project copies to force installation.

If access is still denied, ask IT to check access to the chosen folder. Do not disable security protection or switch Windows accounts to bypass the error. Once successful, use Copy active data-folder path and check your records. Use a reliable local drive; separate project copies do not synchronise.

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